This document outlines our internal procedure at Ashford Chroming for dealing with customers complaints when things go wrong.
Their are 3 areas of complaint that we generally encounter
1. Customer is dissatisfied with our finish
2. Lost parts
3. Damaged goods.
In each case the customer must notify us of the issues in writing, email is perfectly acceptable. Any supporting documents or photo's at this stage are very helpful and make it easier for us to resolve the issue.
Please see the relevant article below for our procedure below:
Customer dissatisfied with our finish or workmanship: